Delivery, Warranty & Refund Policy

FDS Digital Store sells digital products only – subscriptions, software licences, online courses, digital services and game top-ups. Nothing is shipped by post. This page explains how delivery works, what our warranty covers and when you can get a refund or replacement. It applies to customers in the UK, Europe, Pakistan and everywhere else we serve.

Delivery

  • Delivery time: between 15 minutes and 24 hours after your payment is confirmed. Most orders are completed much sooner.
  • How you receive it: we send your login details, licence key, activation link or service confirmation digitally – by email, in your account on our website, or on WhatsApp.
  • Services that need your details (for example plugin activation or social media packages) start once you have sent us the information we ask for at checkout.
  • If your order has not arrived within 24 hours, message us on WhatsApp with your order number and we will check it straight away.

Warranty

  • Subscriptions are covered by a 25–28 day warranty from the date of delivery.
  • If your access stops working during the warranty period, contact us. Our team will try to fix it first.
  • If we cannot fix the problem, we will replace the product or give you a refund.
  • Where a product page states a different warranty for that specific product, the product page applies.

Refunds and replacements

You can get a refund or replacement when:

  • you have received the product but have not activated or used it yet – you can request a refund; or
  • the product or subscription does not work, or an issue comes up that our team cannot resolve – you get a replacement or a refund.

We cannot offer a refund or replacement when:

  • the product has been activated or used and is working correctly;
  • the reason is a change of mind, for example “I don’t like it” or “I no longer need it”;
  • the problem was caused by not following the usage instructions we sent with your order (for example changing account details, sharing access beyond the plan, or using more devices than the plan allows).

Customers in the UK and the EU

Our products are digital content and digital services that we start delivering immediately after payment. By placing an order you ask us to begin delivery straight away and you acknowledge that your 14-day right to cancel ends once delivery has started. This does not affect your rights if a product is faulty or not as described – in that case the warranty, replacement and refund terms above apply.

How to request help, a replacement or a refund

  1. Message us on WhatsApp at +92 309 7327688 or email [email protected].
  2. Include your order number and a short description of the problem (a screenshot helps).
  3. Our team will reply, try to fix the issue, and if it cannot be fixed, arrange a replacement or refund.

Approved refunds are sent back to your original payment method or to your store wallet, as soon as possible after approval.

Frequently asked questions

How long does delivery take?
Between 15 minutes and 24 hours after payment, usually much faster.

Do you deliver on weekends and public holidays?
Yes. Orders are processed every day, although support replies can be a little slower on public holidays.

Do I need to be available to receive the order?
No. Everything is delivered digitally, so you can check your email, account or WhatsApp whenever it suits you.

My subscription stopped working. What should I do?
Contact us with your order number. If you are within the warranty period and we cannot fix it, you will get a replacement or a refund.