Here we will tell you how you can exchange or return an item

Overview

To return or exchange any item you must notify us on the same day

No item will be exchanged or returned without a defect

In the event of a defect in the item, you must notify us immediately so that it can be repaired and returned to you

We have many items that are returnable and many that are not, so please ask us about the item before purchasing.

Additional non-returnable items:

• Gift cards
• Redemeable vouchers
• Woorking Subscriptions

To complete your return, we require a receipt or proof of purchase.

A payment slip is required to return any item without which no return will be possible.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or not working. If you need to exchange it for the same item, send us a message on WhatsApp at +923097327688 and send your item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will send a repayment to the gift giver, and they will find out about your repayment.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a money back, the cost of return shipping will be deducted from your money back.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us WhatsApp at +923097327688 for questions related to refunds and returns.